Privacy Policy

Last updated: April 2026

1. Who we are

Nuestate Group is a luxury villa management company registered in Indonesia, operating a collection of private villas in Uluwatu, Bali. Our direct booking website is located at bookings.nuestategroup.com. When we refer to "Nuestate Group", "we", "us" or "our" in this policy, we mean the company responsible for your personal data.

For any privacy-related enquiries, please contact us at: hello@nuestategroup.com

2. What information we collect

When you interact with us — whether by making a booking, submitting an enquiry or signing up for communications — we may collect the following personal information:

Full name, email address, phone number, nationality and passport details (where required for Indonesian regulatory compliance), arrival and departure dates, number of guests, special requests or preferences, marketing communication preferences, and payment information (processed securely by Hostaway — we do not store your payment card details).

We also collect non-personal technical data when you visit our website, including IP address, browser type, pages visited and time spent on the site, via standard web analytics tools.

3. How we use your information

We use your personal information for the following purposes:

To process and manage your villa reservation. To communicate with you before, during and after your stay. To arrange services included in your booking such as airport transfers, concierge requests and housekeeping. To comply with Indonesian legal and regulatory requirements. To send you marketing communications, special offers and updates about Nuestate Group properties and services — but only where you have given us permission to do so or where we have a legitimate interest in doing so as an existing guest. To improve our website and booking experience based on how visitors use our site.

4. Marketing communications

If you have made a booking with us or opted in to our mailing list, we may contact you with news, offers and updates from Nuestate Group. You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email we send, or by contacting us directly at hello@nuestategroup.com. We will never sell your data to third parties for their own marketing purposes.

5. How we share your information

We do not sell your personal data. We may share your information with trusted third parties only where necessary to deliver our services, including Hostaway (our booking and payment platform), email marketing service providers, and Indonesian government authorities where required by law. All third-party providers are required to handle your data securely and in accordance with applicable privacy laws.

6. How we store and protect your information

Your data is stored securely on Hostaway's platform. We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss or misuse. Payment transactions are processed entirely by Hostaway using industry-standard encryption — we do not have access to your full payment card details at any time.

7. How long we keep your information

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including for legal, accounting and regulatory requirements under Indonesian law. Guest booking records are typically retained for a minimum of five years. You may request deletion of your personal data at any time, subject to any legal obligations we have to retain certain records.

8. Your rights

Depending on your country of residence, you may have the right to access the personal data we hold about you, request correction of inaccurate data, request deletion of your data, withdraw consent for marketing communications at any time, and lodge a complaint with a relevant data protection authority in your jurisdiction.

To exercise any of these rights, please contact us at hello@nuestategroup.com and we will respond within 30 days.

9. Cookies

Our website uses cookies to improve your browsing experience and analyse site traffic. By continuing to use our website, you consent to the use of cookies in accordance with this policy. You can adjust your browser settings to refuse cookies, though this may affect some functionality of the booking website.

10. Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date at the top. We encourage you to review this policy periodically. Continued use of our website following any changes constitutes your acceptance of the updated policy.

11. Contact us

If you have any questions about this privacy policy or how we handle your personal data, please contact us at:

hello@nuestategroup.com

bookings.nuestategroup.com